Malwarebytes Anti-Malware for Mac is our first malware removal application designed for OS X 10.9. If you are running macOS 10.10 or newer, we recommend you Install Malwarebytes for Mac. Malwarebytes for Mac includes additional settings and features and offers protection for Malwarebytes Premium subscribers. Malwarebytes has reneged on my subscription. I have a Premium subscription, and it worked fine on Android for a period, and I was satisfied. Then, Android app stopped working, and support suggested uninstall/re-install. I did so, but app would not accept my app code. Contacted support again, and they suggested I repeat. I did, and so did app non-acceptance of code. Support stopped responding to my requests for help after saying the code was still valid. I then suggested that they just issue me a new code to get past the problem since they had my money for Premium. No contact ever since for over three months with me following up with them monthly. Mac os xbox 360 controller. Save your money. Webroot is one of others with good performance and better support. I actually kno little about the dot org one except it's in Canada, and Malwarebytes.com is in California. The later is the one I know and like, but this one has terrible reviews, and yet I see some of the same ones it Both Places! That's the main reason for this review; to clue people that these two separate companies are being confused.And yes.COM has no phone customer service, but thru email I got fast and good service, while this.ORG one does, and from the reviews is useless. Obviously they are Not the same, so check out Malwarebytes. COM, the one in California. ATTN: Kevin Goodwin Director, Malwarebytes Consumer Support This is the first, of many, posts to online forums where I will share my dismal experience with Malwarebytes. This will continue unless and until you honor your promise. You have a lot of pissed off customers. I am now one of them unless you correct this problem. It is beyond me why any organization today would risk their well-being with such poor service. Your product isn't bad, your customer support and lack of business ethics are the problem. Should I keep posting? There are also other remedies available should you choose to ignore me hoping I'll go away. ![]() ============================================================================== Posted February 13, 2018 Where do I begin. As soon as I purchased a subscription, I started having problems with Real-Time Protection. I emailed, repeatedly, to no avail. At the time, you were able to call their support line, but only received voicemail, which they never monitored. Now they don't even offer phone support. I guess that tells you something about their claim to provide quality customer support. I eventually was able to solve the problem - on my own - and then, magically, 'Andy' with Malwarebytes contacted me to see about resolving the problem. I informed him I was able to resolve the issue, and he promised, in writing, to extend my license period for the amount of time I experienced problems, plus another six (6) months. ![]() This was last June 2017. Now I am getting daily popups notifying me that my license expires (now in 11 days). I reached out to Malwarebytes including all of the previous emails so they could see the history of the problem, and that I was not simply attempting to get something for nothing. The only reply was from 'Jeremy' who provided a list of 'fixes' for the real-time protection problem. I replied and said the problem had been resolved, and that the primary issue was the license extension. I have sent several emails asking for a reply, and also addressed one to Kevin Goodwin, Director, Malwarebytes Customer Support. The response? I even asked in my emails if they cared about their reputation since they seemed to have a problem providing customer support. It is absolutelty pitiful they way they run their business. Anyone thinking about subscribing to their service; don't. Not unless you do not require any support. Bottom line: good news travels. Bad news travels fast. I will share this story with anyone who cares to listen. Had Malwarebytes Premium for many years on their auto-renew payment plan, but the past few months they have not fixed an issue wherein their real-time protection mode will not stay turned-on, causing the program to miss malware & virus attacks on my Windows 7 based desktop. Their tech-support was useless, would take an entire day to respond, and their email 'solutions' would typically arrive at 3AM Eastern Time with no phone support capabilities whatsoever! My only solution was to completely uninstall their program and purchase another product (Norton). I have requested a refund as I had almost a year remaining on my subscription, but they refused saying it is against their policy. My recommendation: STAY AWAY! I've been using the premium version for a couple of years and I used to like it. Now comes the time for it to renew and one of my licenses is hidden from my account so I can't make any credit card or address changes. Malwarebytes is of no help and they only passed the buck to Cleverbridge who can't help me because they don't show that license either. I suspect somebody at MB screwed up and deleted it from my account and are now covering it up, but they didn't seem to have a problem renewing it when I wanted to cancel the auto renew. I'm looking to dump MB permanently and do not recommend anybody get the premium version if the company cannot fix their internal issues first.
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March 2019
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